Ombudsman Program

IMPORTANT: Ombudsmen are not attorneys and cannot give legal advice or answer legal questions.

Occasionally, C.A.R. members find themselves embroiled in a dispute with another member. Grievances between REALTORS® can include claims of possible ethics violations and communication issues, such as misrepresentation, lying or failure to communicate at all, as well as complaints surrounding cancellation of a contract, listing, or escrow. The C.A.R. Ombudsman Hotline is here to help.

C.A.R. Ombudsmen receive and respond to questions and complaints about members; can contact members to inform them that another REALTOR® has raised a question or issue; and can contact members to obtain information necessary to provide an informed response to the person complaining.

The Ombudsman's role is primarily one of communication and conciliation, not adjudication. Ombudsmen do not determine whether ethics violations have occurred, rather they anticipate, identify, and resolve misunderstandings and disagreements before matters ripen into more significant disputes.

The C.A.R. Ombudsman Hotline is a free service that C.A.R. offers for its members. If you wish the assistance of a C.A.R. Ombudsman, you may visit C.A.R. Ombudsman Hotline by CLICKING HERE, call (213) 739-7227 or email the Ombudsman Hotline at ombudsman@car.org.