Pro Standards


Get Started with REALTOR®/Consumer Complaint Process

The West San Gabriel Valley REALTORS® (WSGVR) is here to help resolve your ethics and/or arbitration complaints. We have several resources available for accomplishing this, from ombudsmen, to the Association’s Professional Standards Committee, to C.A.R.’s Interboard Arbitration procedures.

Many difficulties between real estate professionals (whether REALTORS® or not) result from misunderstanding, miscommunication, or lack of adequate communication. If you have a problem with a real estate professional, you may want to speak with them or with a principal broker in the firm. Open, constructive discussion often resolves questions or differences, eliminating the need for further action.  If you are not satisfied after discussing matters with them, WSGVR has FREE options available to you as follows:

Option 1. Ombudsman Program

This is an alternative dispute resolution program offered to members, clients and consumers. Ombudsmen respond to general questions regarding real estate practices, transaction details, ethical practices and enforcement issues. All parties receive California real estate related information without judgment. More information about the Ombudsman Program can be found here.

Option 2. Grievance (Ethical) Complaints

Open and constructive discussion can often resolve issues between you and your REALTOR®, eliminating the need for further action. If you feel the Ombudsman Program is not the right option for you, or have a grievance still after participating in the Ombudsman Program, you may file a formal ethics complaint. If you wish to proceed with a Grievance Complaint, you may complete and submit the forms below to our Professional Standards Department at 1039 E. Valley Blvd. #205B, San Gabriel, CA 91776 or email the entire packet to NOTE: The Statue of Limitations is 180 days from the date of the alleged violation.

Option 3. Mediation (Arbitration) Services

Buyer and Seller Money Disputes Mediation for the Public (Arbitration).  Dispute resolution is a member service available to all members and their clients at special rates to resolve disputes arising from the real estate transaction at any point during or after the transaction.

A neutral mediator panel assists you in reaching a voluntary, negotiated agreement. Choosing mediation to resolve real estate disputes promotes better relationships and reduces stress, costs and time involved in other dispute resolution methods.

Association mediators are REALTOR® members, specifically trained and experienced in dispute resolution through the mediation process for real estate related disputes, including but not limited to: Deposit disputes, contingencies not met, specific performance, non-disclosure issues, boundary disputes, or any other issue subject to the "mediation clause" arising from the listing contract between a REALTOR® and seller or from the purchase contract between buyers and sellers. 

WSGVR Mediation Services provides mediation for the public at reasonable rates and has a high rate of success. Please contact WSGVR’s Professional Standards Department (626-288-6212 or with any questions. 

To get started with the Mediation Service, please complete and submit the following forms: 

Option 4. Interboard Arbitration 

If the respondent is from another Association this qualifies as an Interboard Arbitration and would be handled by California Association of REALTORS®.

Please keep in mind that . . .

  • Only REALTORS® and REALTOR-ASSOCIATE®s are subject to the Code of Ethics of the National Association of REALTORS®.
  • If the real estate professional (or their broker) you are dealing with are NOT REALTORS®, your only recourse may be the state real estate licensing authority also known as the California Department of Real Estate (DRE). Please check here to ensure the REALTOR® you are referring to is a member of the WSGVR.
  • The Associations of REALTORS® determine whether the Code of Ethics has been violated, not whether the law or real estate regulations have been broken. Those decisions can only be made by CalBRE or the courts.
  • The Associations of REALTORS® can discipline REALTORS® for violating the Code of Ethics. Typical forms of discipline include attendance at courses and seminars designed to increase REALTORS®' understanding of the ethical duties or other responsibilities of real estate professionals. REALTORS® may also be reprimanded, fined, or their membership can be suspended or terminated for serious or repeated violations. Associations of REALTORS® cannot require REALTORS® to pay money to parties filing ethics complaints; cannot award "punitive damages" for violations of the Code of Ethics; and cannot suspend or revoke a real estate professional's license.
  • The primary emphasis of discipline for ethical lapses is educational, to create a heightened awareness of and appreciation for the duties the Code imposes. At the same time, more severe forms of discipline, including fines and suspension and termination of membership may be imposed for serious or repeated violations.

Please contact WSGVR’s Professional Standards Department (626-288-6212 or with any questions.